Changed your mind? No Problem! If you are not entirely satisfied with your purchase, you may be eligible for an exchange.
Request an Exchange Management Authorisation (EMA):
Provided your return meets the conditions of our Return Policy, your return will be processed, and a chosen exchange item will be returned to the payment method on your order. Please allow 2-4 weeks for the exchange to be processed following receipt of eligible items and 3-5 business days for the exchange item to be posted to the original payment method.
If we have made an error with your shipment, we will collect your order free of charge and cover the cost of shipping the replacement item. In this instance, please contact our customer service team within 48 hours of receiving your shipment on firstname.lastname@example.org or 9811410203 Monday to Friday, 10am – 5pm IST – you will need your original purchase order number.
This Return Policy relates to items purchased on the seatosummitindia.com.au website only. All other items must be returned to the original place of purchase. This Return Policy relates only to product returns for an exchange in accordance with the conditions above. For information relating to other product returns, please see our Warranty Policy.
You can return an item purchased on seatosummitindia.com for assessment if you believe it is defective, faulty or not fit for the purpose advertised.
Request a Return Management Authorisation (RMA):
Subject to assessment, we will repair, replace or exchange the item up to the original purchased Rupee value as required under Indian Consumer Law. Please allow 3-4 weeks for the warranty return to be processed following receipt of eligible items to be posted to you. Assessment requiring consultation with the manufacturer can take additional time, please bear with us.
Sea to Summit India is not liable for any returned item that is lost in transit. We recommend goods be returned using a trackable method to confirm receipt of delivery. We do not refund or cover the cost of return postage on warranty claims.
All goods returned for assessment under our Warranty Policy must be clean and dry – items returned wet, dirty or otherwise unhygienic will not be processed.