Exchange and Warranties

Changed your mind? No Problem! If you are not entirely satisfied with your purchase, you may be eligible for an exchange.

Exchange conditions

  • We do not charge restocking fees or refund original shipping and handling fees.
  • Return goods for an exchange must be received at our warehouse in New Delhi within 35 days of the original purchase date.
  • Items must be sent back to us in original, as new condition in undamaged packaging with tags still attached.
  • All exchange items must be shipped with a completed Exchange Management Authorisation (EMA) Packing List. We are not able to process exchanges if an EMA packing list is not provided.
  • Items must be returned for exchange using a trackable method, at your expense.
    • We aim to accept all eligible exchange returns. In the unlikely event that an item is returned to us in an unsaleable condition or does not meet our return conditions, we may have to send it back to you at your expense.
    • We do not provide refund on any goods sold.Goods once sold can only be exchanged for replacement or a store credit if they meet our terms and conditions.
    • Shipping of exchanged order is to be covered by the customer.
    • Only those Items are eligible for exchange that are bought from our website. We only have one account  www.seatosummitindia.com. If another account, pretending to be us and letting you shop, it is a scam and fraud and those items will NOT be eligible for exchange.
    • Items exempt from our exchange return policy include, but are not limited to: all load bearing climbing, rope access or safety equipment, sleeping bags and sleeping liners, and all sale / clearance items. Exchanged order will always be at a similar amount or higher but never lower than the items bought from us.

EXCHANGE PROCESS:

Request an Exchange Management Authorisation (EMA):

  • Contact our customer service team on enquiries@seatosummitindia.com or 9811410203 Monday to Friday, 10am – 5pm IST – you will need your original purchase order number.

  • Provided your return meets the conditions of our Return Policy, your return will be processed, and a chosen exchange item will be returned to the payment method on your order. Please allow 2-4 weeks for the exchange to be processed following receipt of eligible items and 3-5 business days for the exchange item to be posted to the original payment method.

Incorrect shipment

If we have made an error with your shipment, we will collect your order free of charge and cover the cost of shipping the replacement item. In this instance, please contact our customer service team within 48 hours of receiving your shipment on enquiries@seatosummitindia.com or 9811410203 Monday to Friday, 10am – 5pm IST – you will need your original purchase order number.

Applicability

This Return Policy relates to items purchased on the seatosummitindia.com.au website only. All other items must be returned to the original place of purchase. This Return Policy relates only to product returns for an exchange in accordance with the conditions above. For information relating to other product returns, please see our Warranty Policy.

WARRANTY POLICY

You can return an item purchased on seatosummitindia.com for assessment if you believe it is defective, faulty or not fit for the purpose advertised.

Warranty return process

Request a Return Management Authorisation (RMA):

You will need

  • Your original order number
  • Description of fault and how it occurred
  • Photo of the faulty item. This can facilitate a faster assessment process and often means we do not require the return of the goods.
    • While we strive for efficient and quick turnaround times we will respond to your warranty query within the next three business days.

Subject to assessment, we will repair, replace or exchange the item up to the original purchased Rupee value as required under Indian Consumer Law. Please allow 3-4 weeks for the warranty return to be processed following receipt of eligible items to be posted to you. Assessment requiring consultation with the manufacturer can take additional time, please bear with us.

Sea to Summit India is not liable for any returned item that is lost in transit. We recommend goods be returned using a trackable method to confirm receipt of delivery. We do not refund or cover the cost of return postage on warranty claims.

All goods returned for assessment under our Warranty Policy must be clean and dry – items returned wet, dirty or otherwise unhygienic will not be processed.